Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Keir Hardie University Health Park Town Merthyr Tydfil Salary £31,516 - £38,364 per annum Salary period Yearly Closing 25/08/2025 23:59
Business Support Officer
Band 5
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
An exciting opportunity has arisen for a dynamic and innovative individual to join our Team. The Business Support Officer will provide operational business and corporate support to the Public Health Team. This is a key administrative role within Cwm Taf Morgannwg Public Health Team to ensure efficient and effective support for the delivery of public health functions across the region.
Main duties of the job
The post holder will be responsible for the supervision and day to day management of administrative staff.
Working closely with the Business Support Manager, the post holder will support financial, HR, and administrative processes, ensuring compliance with relevant policies and procedures.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy —Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person specification
Qualifications
* Educated to Degree level, or possess relevant skills, knowledge and experience.
* Business Management or related qualification.
Knowledge
* Familiarity with project management methodologies.
* PRINCE 2/Agile Foundation or equivalent.
* Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Experience
* Experience communicating effectively with professional staff at multiple levels and the public.
* Experience in project implementation and monitoring.
* Experience with finance systems (ordering, budget monitoring).
* Experience implementing administrative policies and procedures.
* Experience producing management or information reports.
* Experience in supervising/managing staff.
* Experience in monitoring performance indicators.
* Experience in formal minute taking.
* Previous work experience in an NHS or public sector environment.
Skills
* Able to work calmly under pressure, meet deadlines, and maintain attention to detail.
* Proven ability to develop and manage systems and procedures.
* Able to handle sensitive or confidential data appropriately.
* Proven ability to work autonomously, prioritising workload effectively.
* Strong organisational and communication skills. High-level analytical skills.
* High-level analytical skills.
* Able to interpret and synthesise complex data.
* IT skills with proficiency in Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook.
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Employer certification / accreditation badges
Name Lindsey Baber Job title Business Support Manager / Rheolwr Cymorth Busnes Email address lindsey.baber@wales.nhs.uk
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