Are you a natural leader with a passion for delivering high-quality housing repairs and maintenance services? We're looking for a dynamic Property Delivery Team Manager to lead our internal maintenance service (IMS) team.
You'll be at the forefront of delivering responsive repairs/empty homes refurbishments/component installations, and compliance works across a defined geographical area. This is a hands-on leadership role where you'll ensure excellent service delivery, customer satisfaction, and team performance.
Key Responsibilities:
* Lead and manage a team of multi-skilled tradespeople, ensuring high standards of work and customer service.
* Oversee day-to-day operations including repairs, voids, compliance, and minor projects.
* Drive performance through coaching, mentoring, and regular 1:1s, team meetings, and toolbox talks.
* Ensure health and safety compliance across all activities, maintaining a safe environment for staff and customers.
* Manage resources and scheduling, working closely with planners and admin teams to optimise efficiency.
* Handle escalated issues and complaints, acting as the technical lead and ensuring timely resolution.
* Liaise with contractors and suppliers, ensuring quality and compliance with service standards.
* Support continuous improvement, promoting a culture of innovation, collaboration, and accountability.
Requirements:
* Strong knowledge of housing repairs, maintenance, and refurbishment.
* Proven experience in leading teams within the construction or maintenance sector.
* Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
* Experience managing health and safety across multiple projects and teams.
* Confidence using mobile technology and adapting to different customer groups.
Essential Qualifications:
* Health and Safety training - CITB, SSSTS, SMSTS, IOSH or equivalent.
* Full valid UK, manual driving licence.
Desirable:
* Apprenticeship or Supervisor / Team Leader qualification.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About LiveWest:
We are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
What We Offer:
* Competitive salary, benefits, and a mobile working style that supports work-life balance.
* Lead a skilled and motivated team with the autonomy to make a real impact.
* Enjoy a varied and rewarding role with opportunities for professional development.
* Work in a supportive, values-led environment that champions collaboration and innovation.
LiveWest is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
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