Tasks & Responsibilities
Functional
/ Repair of Fronius welding equipment including inverters, torches, hose
/ packs, and automated systems
/ Providing support to customers and troubleshooting
/ Providing service and calibration of welding equipment
/ Safety test and weld test after repair and servicing
/ Providing technical support for the introduction of new
products/systems/processes into the market
/ Providing email and telephone support for technical and welding queries/problems
/ Providing pre-sales and after-sales support to the sales team and customers
/ Providing support to demonstrations of welding equipment
/ Assisting with events (trade fairs, seminars, etc.)
/ Assisting with stock control
Skills & Requirements
/ Technical experience preferably on technical support of electrical equipment
/ Electrical engineering qualification
/ IT skills including Microsoft office suite (Excel & Word)
/ Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
/ Sales minded/ good customer communication skills
/ Good communication skills and knowledge transfer abilities
/ Team worker
/ Flexibility (working hours and tasks arranged to suit customer requirements)
/ Customer orientated attitude with professional approach to clients
Language
/ Fluent English (spoken and written)
/ German would be an advantage but not essential.
The role will involve:
/ Travel UK and Ireland daily, weekly
/ Occasional travel overseas for business and training.