Job Summary
We are looking for an organised, motivated, and detail focused Registration Authority (RA) Supervisor to join our Digital Services team. This is a key role supporting safe, secure and compliant access to national and local clinical systems across the organisation. Working as part of the RA function, you will oversee the day‑today operations of Smartcard lifecycle management, identity verification, and user access controls. You will also provide direct line management support to RA staff, helping ensure a high quality, responsive and well‑coordinated service.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
All employees of the Trust are strongly encouraged to have their up‑to‑date flu vaccination to protect staff and patients.
Main Duties
* Responsible for managing the issue, distribution and operational maintenance of smartcards in use across the Trust in a timely manner.
* Provide operational support to EPR System users covering the scheduling and re‑issue of smartcards which are due to expire, replacement of lost or damaged smartcards, resetting PINS and passwords when smartcards have been locked, amend EPR system access and roles following defined processes, and the revocation of smartcards.
* Ensure that appropriate healthcare professionals are only able to access patient information relevant to their job role (e.g. apply and maintain correct access roles to smartcards).
* All forms of data must be stored in line with Registration Authority Data Storage and the Data Protection Act. Systems include Care Identity Management (CIM) and other in‑house systems together with distribution lists of all System Users and Sponsors.
* Provide information and training to support sponsors and end users in the use of CIM and smartcards.
* Identify and resolve any smartcard problems in a timely and satisfactory matter using problem‑solving techniques gained through previous experiences and, where necessary, ensure that any ongoing unsolvable problems are reported to the Regional Registration Authority to enable escalation to National levels as necessary.
* Ensure that information inputted to CIS system and internal records management systems are accurate and remain confidential.
About Us
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the West Yorkshire secure provider collaborative. Our mission is to help people reach their potential and live well in their communities, we do this by providing high‑quality care in the right place at the right time. We employ staff in both clinical and non‑clinical services who work hard to make a difference to the lives of service users, families and carers.
Job Details
* Date posted: 07 April 2026
* Pay scheme: Agenda for change
* Band: 4
* Salary: £28,392 to £31,157 a year
* Contract: Permanent
* Working pattern: Full‑time, flexible working
* Reference number: C9378‑QA01447A
* Job locations: Block 10, Fieldhead Hospital, Ouchthorpe Lane, Wakefield, WF1 3SP
Person Specification
Experience
* In general administration or supervisory management (e.g. project management, sickness management, recruitment, etc.)
* In dealing with the public.
* In working as an effective team member.
* In prioritising own workload and meeting deadlines.
Physical Attributes
* A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
* Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Training
* Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
* Must be willing/able to undergo job development and training and maintain skills.
Personal Attributes
* Ability to be flexible to meet the demands of the post.
* Responsive attitude and approach.
* Dress appropriately for the environment.
* Ability to travel around the Trust as appropriate to role.
Qualifications
* NVQ level 4 in Business Administration or equivalent level qualification.
* Or, be able to demonstrate competency at level 4 in an admin/secretarial/supervisory position.
Special Knowledge/Skills
* Excellent written communication skills, with the ability to deal with and prepare routine written correspondence.
* Excellent verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
* Strong analytical and problem‑solving skills.
* Sound knowledge of the Data Protection Act.
* Demonstrate excellent customer care skills.
* Providing and receiving supervision.
* Enthusiastic, able to work flexibly.
* Excellent communicator, numeracy/literacy, IT/keyboard skills.
* Diversity/Cultural understanding.
* Knows responsibilities regarding confidentiality and trust.
* Resilience to pressure and previous exposure to emotional, distressing or hazardous situations.
* Non‑judgemental, empathetic manner.
* Demonstrates Trust Values.
* Excellent interpersonal skills.
* Able to use observation skills to identify potential risks and act appropriately.
* In working effectively, professionally and independently or as part of a team.
* In demonstrating initiative, decision‑making and prioritisation skills.
Desirable
* Financial management skills.
* Language skills other than English.
* Information Governance.
* Group facilitation skills.
* Willingness to undertake further study/development.
* Degree.
Employer details
South West Yorkshire Partnership NHS Trust
Address: Block 10, Fieldhead Hospital, Ouchthorpe Lane, Wakefield, WF1 3SP
Website: https://www.southwestyorkshire.nhs.uk
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