Job Description
IT Service Desk AnalystLocation:Motherwell, ML1 4UFSalary:Circa £25,000 per annumContract:Full time, PermanentDo you have experience of technical troubleshooting within a fast-paced professional environmentThe Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns.This is a varied role where you will have a range of responsibilities including:To build and deploy mobile phones to staff members and ensure compliance within our Mobile Device Management platform.To maintain our Mobile Phone number registerTroubleshoot and remediate Mobile phone issues reported to the Service DeskLiaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly.To deploy apps to Android and Windows devices via the Intune deployment toolTo build and configure laptops for staff members ensuring appropriate business software and security software and patches are installed before issue; maintain ICT's Asset Management tools.To troubleshoot and remediate hardware faults with laptops engaging with Support partners if required.Understanding of Exchange Admin Centre including Mailboxes, Resources and delegation permissionsTo work with the preferred ICT supplier to troubleshoot printer and network issues.The ideal candidate will have experience of mobile deployment including Android technologies, knowledge of Microsoft Suite and experience of Azure, Intune, Entra ID and Exchange Admin.In order to be successful in this role you must have:A minimum of 1 years' experience, preferably within a professional services environment.Methodical in approach to resolving end user's issues and troubleshooting.Good time management, communication and organisational skills.Positive, enthusiastic and resilient manner - enjoys a challenge.Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements.Takes full accountability for actions taken and decisions made.Puts users first and can manage competing priorities.Self-driven to learn new technologiesAbout UsAt Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.We also have an excellent range of staff benefits on offer including but not limited to:Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.Employee Assistance ProgrammeCycle to Work Scheme*Season Ticket Loans*Starting a career with Enable is the first step towards making a real difference in our award-winning charity's mission to help create an equal society for every person who has a learning disability.Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.*Terms and Conditions ApplyIf you feel you have the necessary skills and experience to be successful in this role, please click onAPPLYtoday!No agencies please.TPBN1_UKTJ