Posted: 15 June
The role
Job Description
IT Manager – London (Office Based)
Hands-on IT Infrastructure Manager owning the technology environment for this Companies London headquarters, with responsibility for other offices.
This isn't a pure service desk role. You'll be the go-to person for everything from Microsoft 365 administration and Entra ID to firewall management, server infrastructure, and vendor contracts. You'll report directly to the Global VP of IT & Digital and be trusted to keep a busy corporate office running without close supervision.
What you'll be doing:
- Running the IT service desk and owning incident, problem, and change management
- Managing the full Microsoft 365 estate including Exchange Online, Teams, SharePoint, Intune, and Entra ID
- Owning London office infrastructure — servers, networking, firewalls (Fortigate), backups, and telephony
- Administering SSO and identity management across the application estate
- Managing key supplier relationships
- Driving service quality through SLA reporting, trend analysis, and continuous improvement
Key skils:
- 5+ years in IT support with at least 2 in a management role
- Deep Microsoft 365 and Entra ID expertise — this is non-negotiable
- Networking and infrastructure skills (LAN/WAN, DNS, SD-WAN, Fortigate)
- ITIL Foundation certified
- Someone who can work independently, communicate clearly with senior stakeholders, and keep things running under pressure
Desirable: Halo ITSM experience, Microsoft certifications, Azure exposure
This is a fully office-based role, five days a week in London.
