Assistant Shop Manager
Location: Taunton | Salary: £24,969 per annum, pro rata | Hours: 14 per week | Contract: Permanent
We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?
"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" – Joanne, Regional Retail Manager
What will a day in the life of an Assistant Shop Manager involve?
* Collaborating with the shop manager to run a profitable, customer‑focused shop that is the 'window of the British Red Cross' on the high street.
* Working on the shop floor and coordinating activities behind the scenes – no two days are the same.
* Fostering a brilliant shopping environment and providing an excellent customer experience in store.
* Overseeing a team of dedicated volunteers, delivering their induction, management and development.
To be a successful Assistant Shop Manager, what will you need?
* A retail superstar with experience and know‑how from working in a shop environment.
* The traits of a people‑person who enjoys providing an excellent customer experience, championing a team and meeting people from all walks of life.
* A commercially savvy mindset with good awareness of financial targets and measures, accompanied by proven IT skills.
* The ability to work flexibly to the needs of the store.
Closing date for applications: 23:59 on Thursday 23rd April 2026.
In return for your commitment and expertise, you’ll get:
* Flexible working: remote and hybrid working, flexitime, compressed hours and job sharing.
* Holidays: 36 days annual leave (including bank holidays) plus an option to buy 5 extra days.
* Pension scheme: up to 6% contributory pension.
* Learning & Development: a range of career and learning opportunities.
* Discounts: Blue Light Discount Card, Tickets For Good and employee benefits platform.
* Wellbeing Support: peer supporters, CiC (EAP) and Headspace App.
* Cycle2Work: lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application you’ll have the option to apply under the scheme. At the British Red Cross we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers and Young Staff Network.
Together, we are the world’s emergency responders.
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