Role: User Researcher
Rate: £450 p/d Inside IR35
Location; London HQ – Hybrid Model – 3 days p/w on site
Duration: 6 months
We’re looking for a Polish-speaking User Researcher to join our clients retail product team as they design and refine a new checkout experience used by millions. This role is perfect for someone who loves uncovering customer needs, testing new product flows, and shaping intuitive, seamless purchase journeys.
Experience Required:
* Fluent Polish speaker with excellent English communication skills.
* Proven experience conducting user research for digital products (ideally within ecommerce or retail).
* Strong expertise in mixed-methods research (qual + quant).
* Ability to plan, run, and synthesise studies independently.
* Experience researching checkout flows, payments, conversion journeys, or friction points - Desirable
* Comfortable presenting findings to stakeholders at all levels.
* Detail-oriented, curious, and user-obsessed.
Responsibilities:
* Conduct user interviews, usability tests, surveys, and diary studies with Polish-speaking users.
* Lead research across multiple touchpoints of the checkout experience (guest checkout, payment options, delivery selection, account creation, etc.)
* Use insights to guide product decisions, create hypotheses, and validate new feature concepts.
* Turn complex findings into clear, actionable recommendations for cross-functional teams.
* Collaborate with designers and product managers to ensure customer needs are embedded throughout the product lifecycle.
* Work with analytics teams to blend qualitative and quantitative research for a full-picture view