A leading manufacturer of personal care and cosmetic products has partnered with Woodstock Recruitment to hire a new Quality Technologist to their team. Do you have previous quality experience working in a factory / manufacturing environment? Do you have prior experience of working within an FMCG environment, such as food, chemicals, personal care or cosmetic manufacturing? Have you worked within a GMP manufacturing environment? Been involved with audits and customer complaint processes? Key responsibilities: * Manage and respond to consumer and customer complaints ensuring that all complaints are investigated and appropriate actions taken to ensure consumer and customer confidence is maintained * To be the first point of contact should any complaint or non conformity be raised. Ensuring that all stock is quarantined and that root cause analysis is completed. * Maintain standards for all approved packaging & RM items on site * Management of Internal Audit program * Management and completion of the companies supplier approval programme * Management of supplier non-conformances ensuring timely communication for resolution * Management of all site external calibrations ensuring full compliance to accreditation and customer requirements * Completion and trending of site GMP audits * Management of rework process * Completion of monthly supplier performance reviews. * Support Production by carrying out line quality checks. * The assessment and archiving of related quality documentation. * Attend and prepare reports for weekly Quality meeting * Carry out QESH internal audits as required * To promote Health & Safety policy and procedure, ensuring a safe working environment at all times * When requested to provide cover within the department * To ensure that all Health and Safety standards are maintained and that you show due diligence at all times. Skills, experience and qualifications: * Experience from a previous quality function wtihin a manufacturing environment - FMCG, Chemical, personal care ideally * Knowledge of GMP auditing * Knowledge of supplier non-conformance processes * Knowledge of customer complaint processes * Competent MS Office ueser * Ideally knowledge of basic laboratory procedures incase cover is needed in the lab (desirable not essential)