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Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
Your Future Starts Here
PURPOSE OF JOB:
To deliver exceptional administrative support to our account management teams and customers by overseeing specific tasks, ensuring timely completion, and adhering to established processes to achieve operational excellence and efficiency.
To drive annual growth in revenue by identifying upsell opportunities, overseeing the entire renewals process and assisting internal teams in meeting or exceeding targets.
KEY RESPONSIBILITIES:
* Manage Renewals Process: Oversee the end-to-end renewals process for vendor products, ensuring timely and accurate completion.
* Identify Upsell Opportunities: Proactively seek and capitalise on opportunities to upsell additional vendor products and services to existing customers.
* Support Internal Teams: Collaborate with internal teams to help them achieve and exceed their sales targets.
* Administrative Support: Provide high-level administrative support to account management teams, ensuring all vendor-related tasks are handled efficiently.
* Customer Support: Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction.
* Process Adherence: Ensure all processes are followed correctly to maintain operational excellence and efficiency.
* Reporting and Documentation: Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions.
* Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
INDIVIDUAL RESPONSIBILITIES:
* Be the primary point of contact for incoming queries and requests from customers and internal departments, ensuring responses are provided within our standard 4-hour SLA.
* Generate, monitor, and follow up on all quotations, and manage customer notifications for all contractual renewals.
* Ensure accurate processing of all orders and invoicing in accordance with operational procedures.
* Advise customers on licensing procedures and discuss purchasing options.
* Register deals for qualifying opportunities and understand how to maximise gross profit.
* Train customers and new starters on vendor portals and manage these.
* Provide team coverage as needed.
* Attend training sessions, webinars, and annual review meetings with Adobe.
* Generate additional business opportunities through strong customer relationships.
* Inform the Sales team of any changes in procedures, pricing, and promotions.
* Act as the central contact point for internal teams, including Accounts, Purchasing, and Sales.
* Update internal systems to ensure compliance and notification about agreement expirations
* Serve as the escalation point.
* Collaborate with the internal vendor BDM to identify and record upsell opportunities.
* Upload accurate price lists promptly
* Maintain a strong relationship with the Vendor Partner Account Manager through regular communication.
* Support team members during busy periods and assist with training.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Other Requirements:
* Good understanding of IT (specifically software) and Business IT challenges - DESIRABLE
* Interest in acquiring further knowledge to help progression within the role - DESRIABLE
CORE COMPETENCIES & SKILLS
* Highly organised with exceptional time management skills.
* Precision and attention to detail are crucial
* Performs well under pressure and meets deadlines effectively.
* Outstanding verbal and written communication skills, essential for customer service and client interactions.
* Self-driven and capable of taking responsibility.
* Strong commercial insight with the ability to shape and drive business outcomes for positive results.
* Collaborative team player
* Tenacious and quick to learn
* Adaptable and forward thinking
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Information Technology
* Industries
IT Services and IT Consulting
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