The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.
Home Office Digital designs, builds, and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
The Senior Business Change Manager plays a pivotal role within the Enablers Business Change & Communications team, leading end‑to‑end change delivery across high‑profile Home Office programmes. You will apply your expertise in Change Management to drive adoption, support benefits realisation, and shape best‑practice approaches across DDaT. Working closely with Delivery Teams and senior stakeholders, you'll ensure readiness, alignment, and clear communication, while supporting junior colleagues and contributing to an agile, fast‑paced, and evolving transformation environment.
This role offers the opportunity to lead impactful change across major Home Office initiatives while developing your professional capability within a supportive, expert team. You will influence senior stakeholders, shape best‑practice approaches, and drive meaningful outcomes in a dynamic DDaT environment where your leadership, insight and innovation truly matter.
The Senior Business Change Manager is a key position within the Enablers Business Change & Communications team, responsible for leading the delivery of Change Management across complex and high‑profile projects within DDaT. You will draw on your experience of managing change in large‑scale programmes to shape, plan and deliver end‑to‑end business change activities, ensuring that solutions are understood, accepted, and adopted by users across the Home Office.
Working closely with Delivery Teams, you will develop change strategies, create high‑quality Business Change products, and ensure the programme remains aligned to best‑practice methodologies. You will maintain strong engagement with stakeholders at all levels, building trusted relationships that support adoption, influence decision‑making, and secure commitment to change.
You will take responsibility for assessing business readiness, identifying issues, and ensuring that benefits, outcomes and operating model improvements are achievable and measurable. You will also collaborate with Communications and Stakeholder Management colleagues to shape messaging, define clear communication plans, and support consistent engagement across impacted groups.
As a senior member of the Enablers Change, Comms and Training community, you will contribute to continuous improvement, provide guidance to junior staff, and help embed high standards of change capability across the profession.
Key Responsibilities
* Lead the end‑to‑end delivery of Business Change activities across assigned programmes, owning the Change Plan and driving benefits realisation and measurable outcomes.
* Embed recognised Change Management best practice within project delivery, ensuring alignment with Home Office Digital and wider Project Delivery methodologies.
* Produce high‑quality Business Change products that support effective user adoption and operational integration.
* Define, assess, and maintain business readiness criteria, tracking progress and contributing to informed go/no‑go implementation decisions.
* Identify, map, and prioritise stakeholders, ensuring their needs, expectations, and influence are reflected in engagement and communication approaches.
* Act as a trusted advisor and key point of contact for senior stakeholders, influencing decision‑making and maintaining strong cross‑organisational relationships.
* Work with Communications and Stakeholder Management teams to design and deliver clear, timely, and targeted Business Change messaging.
* Evaluate and improve Business Change communications and materials to ensure they meet user needs and support sustained adoption.
* Lead the design and delivery of improvements to business processes and operating models, ensuring alignment, efficiency, and consistency across Home Office Digital teams.
* Provide direction, coaching, and subject‑matter guidance to junior colleagues and impacted teams, contributing to capability development across the wider Business Change community.
Working Pattern
This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work per week due to business requirements.
Training
You will be undertaking appropriate training for the role, and guided to constantly improve performance through personal development.
Travel
You may be required to undertake occasional travel to other Home Office work locations.