Senior Associate - Systems (IT Support)
Location: West London
Salary: £27,500 per annum
Contract: 12-Month Fixed-Term Contract
Working Model: Fully Office-Based
Overview
We are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors.
This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation.
Key Responsibilities
Provide L1/L2 IT support across desktop, applications, and network issues
Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues
Troubleshoot and resolve issues relating to core banking applications and general IT systems
Monitor and manage network connectivity and infrastructure issues
Provide on-site and remote support to users across branches
Configure and support VPN laptops and remote access solutions
Manage network printers and liaise with external vendors
Maintain and update the IT asset register
Support hardware troubleshooting, system backups, and configuration issues
Assist with audit, compliance, and vulnerability remediation (VA/PT closure)
Manage and resolve tickets within agreed timelines (RMS system)
Liaise with offshore support teams for issue resolution
Maintain accurate documentation and records
Requirements
Experience in IT support / systems support (1st/2nd line)
Knowledge of Windows Server administration and desktop support
Basic understanding of networking and connectivity
Experience with hardware/software installation and troubleshooting
Familiarity with Microsoft Office and O365
Strong communication and stakeholder management skills
Ability to document processes and provide user guidance
Key Attributes
Proactive and willing to learn new technologies
Strong problem-solving skills
Team player with a user-focused approach
Able to prioritise and work under pressure
Flexible to support out-of-hours work where required
What's on Offer
£27,500 salary
12-month FTC within a stable environment
Broad exposure to IT systems, infrastructure, and operations
Opportunity to work with internal teams, offshore support, and third-party providers