About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Portfolio Director – Gateways
Days of Working: Monday to Friday
Location: National (with regular travel across sites within London)
Reporting to: Strategic Partnership Director
The Portfolio Director will lead the operational delivery of facilities management services across a portfolio of some of the UK’s most iconic gateway sites, including London Eye, London Dungeon, London Sealife, Shrek Adventure, Cadburys World and Madame Tussauds. This is a senior role responsible for ensuring consistent, high-quality service across security, cleaning and other ancillary services, through effective leadership of site-based FM teams.
Key Responsibilities
Operational Leadership
* Oversee the delivery of all FM services across the Gateway portfolio.
* Lead and support a team of Head of FM / Contract Managers at each location.
* Ensure compliance with contractual obligations, health & safety standards, and service level agreements.
Performance & Quality Assurance
* Monitor and drive operational performance across all sites using KPIs and service audits.
* Implement consistent standards and processes across the portfolio to ensure service excellence.
* Identify and resolve operational risks and issues proactively.
Stakeholder Management
* Build strong relationships with client stakeholders at each resort location.
* Act as the senior operational point of contact for escalations and strategic discussions.
* Collaborate with the Strategic Partnership Director to align operational delivery with broader account goals.
Team Development & Culture
* Foster a high-performance culture across site teams.
* Support the development and succession planning of FM leaders within the portfolio.
* Champion diversity, inclusion, and employee engagement initiatives.
Innovation & Continuous Improvement
* Work with internal Centres of Excellence to embed innovation and best practice.
* Lead initiatives to improve efficiency, sustainability, and guest experience.
* Ensure operational readiness for seasonal peaks and special events.
Skills & Experience Required:
* Proven experience in multi-site FM or operations leadership roles
* Strong understanding of soft FM services, including compliance and risk management.
* Excellent leadership and people management skills.
* Ability to manage complex stakeholder environments and drive performance.
* Experience in leisure, hospitality, or public-facing/ high footfall environments is highly desirable.
* Enhanced DBS will be required for the successful candidate.
Desirable Traits:
* Strategic mindset with operational delivery expertise.
* Collaborative and influential leadership style.
* Strong commercial awareness and budget management skills.
* Passion for delivering exceptional guest experiences.
* Resilience and adaptability in fast-paced environment
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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