1. Immediate start, long term contract.
2. Fantastic benefits package and career path opportunities.
About Our Client
This position is with a growing organisation within the retail industry. As part of a small-sized team, the company is committed to maintaining high standards of customer satisfaction and operational excellence.
Job Description
3. Deliver high-quality customer service via phone and email, ensuring a positive customer experience.
4. Handle inbound calls from both customers and field technicians, providing effective support and assistance.
5. Respond to general enquiries through the dedicated customer service inbox and other team-managed mailboxes.
6. Manage customer queries related to repair scheduling using internal booking systems.
7. Collaborate with the Planning Team to resolve more complex scheduling or service-related queries.
8. Investigate and resolve customer and administrator complaints, accurately logging cases in the complaints database.
9. Communicate with Regional Managers to obtain updates on repairs and complaints as needed.
10. Process daily quotation requests from private customers, ensuring timely and accurate responses.
11. Participate in any formal or informal training sessions provided by the company and attend meetings as required.
The Successful Applicant
A successful Customer Service professional should have:
12. Demonstrated track record of delivering exceptional customer service via phone and email.
13. Strong active listening skills to effectively understand and respond to customer needs.
14. Highly organised with the ability to manage time and tasks efficiently.
15. Capable of multitasking while maintaining strong attention to detail.
16. Proficient in using various computer systems and software applications.
17. Skilled in empathising with customers and conducting thorough fact-finding.
18. Collaborative team player with the ability to work effectively within a small team environment.
What's on Offer
19. Competitive salary
20. 25 days of holiday leave, plus standard bank holidays and up to 10 extra days per annum (Free).
21. On-site parking for added convenience.
22. Cycle to work scheme
23. Gym discount
24. Life Cover
25. Opportunity to work in a supportive and focused environment.