Our Remarketing team is primarily responsible for generating used car sales margin or performance margin through effective management of vehicle returns through to sale or release. The scope of the department includes compound & logistics activities both in-life and at end of contract, operational management of short‑term rental products (Flexible), used vehicle sales activities and ownership of the MCAM product. Rental Operations incorporates operational management of the Flexible short‑term rental channel alongside management of third‑party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas.
Responsibilities
* Manage Ayvens Flex operational and administrative tasks.
* Maximise customer experience and product performance for Ayvens Flex interactions.
* Cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the product.
* Respond to incoming bookings and requests for Ayvens Flex vehicles to meet Ayvens Flex response SLAs.
* Manage customer enquiries and queries to find solutions to customer needs within Ayvens Flex product boundaries, including in-life incidents.
* Manage customer credit applications, account set‑ups and payment set‑ups as required for Ayvens Flex.
* Arrange for collection of vehicles in line with off‑hire SLAs.
* Ensure correct booking details and quality standards for vehicle deliveries and customer interactions for Ayvens Flex.
* Act as a product subject‑matter expert to support account managers and CS teams, promote understanding and performance of the product and support ad‑hoc customer requests.
* Cover all aspects of fleet administration to support performance of Ayvens Flex.
Qualifications & Experience
* Experience in a rental operational environment.
* Direct customer‑facing experience.
* Proven track record of administration, customer service and fleet management, including defleet assessment.
* Good commercial and financial awareness.
* Experience with analysis and reporting.
* High levels of customer service and problem resolution.
* Active participation in a team environment while demonstrating the capability to work independently.
* Fluent in business English (written and verbal).
* Working knowledge of core Microsoft applications (Word, Excel, PowerPoint).
Benefits
* Competitive pension scheme, annual salary review and bonus scheme.
* Give As You Earn (GAYE) scheme.
* Employee referral scheme (£1,000).
* Retail discounts programme.
* GymFlex membership options.
* Cycle to Work scheme.
* Health & Wellbeing: life assurance, health assessment options, travel insurance, dental insurance, critical illness cover and personal accident insurance.
Time Off & Work–Life Balance
* 25 days annual leave + an additional Celebration Day.
* 37.5‑hour week, Monday to Friday, no weekends.
* Holiday buy & sell scheme.
* Volunteer days.
* Time allocated for personal development and study support (where applicable).
Workplace & On‑Site Facilities
* Free parking.
* EV charging points.
* Bike storage & shower facilities.
* Complimentary breakfast.
* Staff and social events.
We’re committed to sustainable mobility and value diversity. We encourage people of all backgrounds to apply, even if they don’t meet every criterion.
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