Job title – Resident Fire Safety Administrator
Location – London N1 – 3 days office-based, 2 days working from home
Contract – Temporary 12 weeks
Working hours – 35 hours per week (9-5)
Start Date – Asap
We are recruiting a Resident Safety Support Administrator on a temporary basis to support a Building Safety team working with residents living in higher and medium risk buildings.
This role focuses on resident contact, inbox management, scheduling visits, and maintaining accurate, auditable records relating to resident safety and evacuation planning. You’ll be speaking directly with residents, so confidence, empathy, and strong organisation skills are essential.
Key responsibilities
Manage a shared inbox and respond to resident and stakeholder enquiries within agreed timescales
Make outbound phone calls to residents to discuss service adjustments and safety planning
Communicate with residents using their preferred method, handling sensitive conversations with empathy and professionalism
Encourage and arrange appointments for person-centred fire risk assessments where required
Schedule visits and appointments using Outlook diaries for yourself and specialist team members
Maintain clear, accurate, and auditable records of all contact and actions on the CRM system
Analyse service adjustment (vulnerability) data to identify residents in scope of Residential PEEPs regulationsWhat We’re Looking For
Proven experience providing full administrative support in a busy environment
Confidence speaking to residents and customers by phone and email
Strong understanding of confidentiality and handling sensitive information appropriately
Excellent written and verbal communication skills
Strong organisational skills with the ability to manage multiple priorities
Good problem-solving skills and the ability to work independently when required
High attention to detail and accurate record keeping
Strong IT skills, including Office 365 (Outlook, Word, Excel, Teams)
Ability to work collaboratively as part of a wider teamIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)