Job Description
We have partnered with a unique, hugely important organisation whose work touches and impacts a wide range of the population - they are looking for a Senior User Researcher (FTC) to join a hugely impactful internal project.
You will be joining an internal UCD team comprised of Service Designers, Product Designers and Content Designers to re-imagine a piece of software used to aid complex decision making by internal stakeholders - the overall goal is to build a modern product, with bringing clarity to complexity considered a key goal.
From a Research perspective, this means building a clear understanding of user needs, challenges, and opportunities that will inform the 'to be' solution. It's the type of role that requires a highly pragmatic, broadly skilled Researcher who thrives in knotty, complex environments.
It will also suit someone with experience on "internal" programmes of work with a high-level of complexity - for example, working as a researcher on any data heavy tooling or decision-intelligence products would be considered very relevant for this.
Your Research experience?
◘ You have experience using a range of Qual, Quant, and mixed-methods approaches, and know how, when, and why to use them...
◘ Breadth across the UR lifecycle - from defining participants to conducting research through to sharing insights.
◘ You're an excellent facilitator - both in workshops, and in environments with complex stakeholders.
◘ Lastly, it's really important that you have worked and are comfortable working in large organisations - this will not be the right role for someone who has not worked in an enterprise/corporate environment previously.
The important details
️ This is a fixed-term 12-month role starting in April 2026.
️ The salary is up to £75,000 + flexible cash benefits + bonus
️ 2-stage interview process.
️ Hybrid working (London or Leeds)
️ You will either need to be SC cleared, or be prepared to go through the clearance process