Overview
Are you ready to lead transformative change in the water industry? Severn Trent is looking for a dynamic and driven individual to lead and coordinate the implementation of Advanced Meter Infrastructure (AMI), playing a key role in delivering our strategic ambitions and improving customer journeys. In this role, you'll be accountable for the successful delivery of Smart Metering projects and workstreams, managing them through the full project lifecycle. You'll build strong relationships across the business, ensuring best practices are shared and embedded, and that change is sustainable and impactful. You'll work closely with project sponsors and stakeholders, communicating effectively to ensure alignment and support throughout the journey. You'll be responsible for implementing new and enhancing existing processes, managing risks and issues, and ensuring benefits are realised. This will cover areas such as customer experience, data management and technology, so background in these areas are essential. Your leadership will inspire project teams, ensuring delivery to time, cost, and quality standards.
Responsibilities
Lead and coordinate the implementation of Advanced Meter Infrastructure (AMI). Manage the delivery of Smart Metering projects and workstreams through the full project lifecycle. Build and sustain strong relationships across the business to embed best practices and enable sustainable change. Communicate effectively with project sponsors and stakeholders to ensure alignment and support. Implement new processes and enhance existing ones; manage risks and issues; drive realization of benefits. Focus areas include customer experience, data management and technology. Provide leadership to project teams to ensure delivery to time, cost, and quality standards.
Qualifications and Skills
Experience within customer experience improvement projects and/or business change is desired. Proven track record of delivering sustainable change with a solid understanding of the project lifecycle, change management, and risk mitigation. Strong communication skills with the ability to explain complex ideas clearly and engage at all levels of the business. Collaborative mindset to foster a culture of openness and continuous improvement. Proficiency in using data analytics to inform decisions, and in identifying and planning for benefits. Ability to coach others to grow and succeed. Willingness to travel across the Severn Trent region to support local teams.
About Severn Trent
Hello, we're Severn Trent and we think water is wonderful. Oh, we're pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drunk and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here.
Benefits
* Salary from £38,881
* 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
* Annual bonus scheme (of up to £1,500 per annum based on company performance)
* Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
* Dedicated training and development with our 'Academy'
* Family friendly policies
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