Better places, thriving communities.
Better places, thriving communities.
Better places, thriving communities
ROLE: CNI Technical Services Manager
HOURS: Full Time
LOCATION: NGH, Warwick
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a CNI Technical Services Manager who will oversee the delivery of technical services for Critical National Infrastructure (CNI) environments, ensuring reliable execution of PPM, Remedial, Reactive, Quoted Works, and Projects while leading engineering teams and maintaining compliance with client and regulatory requirements.
Role Responsibilities:
1. Oversee day-to-day technical operations, including installation, maintenance, testing, and assurance of CNI infrastructure in line with statutory and contractual requirements
2. Lead, mentor, and manage a team of engineers and technicians, ensuring high performance, safety compliance, training development, and maintenance of training matrices
3. Coordinate with scheduling and planning teams to manage workforce allocation, resource constraints, annual leave, and ensure service delivery aligns with operational plans
4. Act as the primary client point of contact, providing updates, resolving issues, managing escalations, and supporting meetings, reporting, and action plans with stakeholders and senior leadership
5. Manage compliance, risk, and assurance activities, including statutory inspections, incident reporting, audits, supply chain performance, contractor management, and continuous service improvement initiatives
Required Qualifications:
Applicants must meet the below defined requirements for the role:
6. Proven experience working within Critical National Infrastructure or similar highly regulated environments, ideally in a technical assurance or engineering leadership role
7. Strong knowledge of engineering standards, statutory compliance, safety regulations, and technical risk management within critical infrastructure
8. Experience managing multi-disciplinary teams, delivering complex technical projects, and engaging with stakeholders at all levels
9. Strong analytical, problem-solving, and organisational skills with the ability to manage competing priorities under pressure
10. Knowledge or experience of data centre environments or Uptime Institute standards, with a commitment to continuous professional development
What's in it for you?
11. Opportunity to lead technical operations within a Critical National Infrastructure environment at a high-profile site
12. Career development and progression within Mitie's engineering and technical services division
13. Exposure to complex infrastructure, stakeholder engagement, and strategic service delivery initiatives
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at .