Job Description
Are you an automotive professional with strong technical knowledge, looking for a customer focused role? This is a fantastic opportunity for an experienced individual to step into a Customer Sales Advisor position, providing advice, solutions, and first-class service to customers.\n\nWhether you come from a parts sales background, a service desk, or a workshop environment, your expertise will help customers get the right solution, first time.\n\nTo be considered for the role, you’ll require the following essentials:\n\nExperience within the automotive industry (parts sales, service desk, or workshop background ideal)\nKnowledge of vehicle components, systems, and fault symptoms\nProven ability to communicate technical information clearly to both trade and retail customers\nPrevious experience in a customer-facing or telephone-based role desirable\nEnthusiastic, proactive, and customer-focused approach\nWithin this position, you’ll also be:\n\nHandle inbound and outbound customer calls, emails, and live chat queries\nProvide clear technical advice on vehicle parts, systems, and services\nIdentify opportunities to upsell relevant products and solutions\nCreate invoices, proformas, credit notes, and courier documentation\nMaintain accurate customer and orde...