Overall Role Purpose: The post-holder is responsible for the overall leadership, management, and continuous improvement of the
Revenues & Benefits Scanning Team, responsible for scanning/indexing all paper documents for Revenues & Benefits teams and Parking Team plus processing/remote banking of all cheques received;
Income (Accounts Receivable) Team collecting c. 70m of sundry debts, fees and charges per annum; and
Adult Social Care Collection collecting c 57.6m of social care contributions
Responsible for managing people, budgets, systems and collaborating with other Heads of Service to ensure the effective operation of Council policies and the efficient collection of Council income from all fees and charges. To deliver a cohesive collection service ensuring all customers (internal & external) receive consistent messages and service delivery.
Champion the culture of change and service transformation and provide strategic support to all stakeholders. Demonstrate best practice and sound financial governance to deliver value for money.
Ensure key aspects of the services are measured and monitored to create a culture of informed decision making to continually develop and improve.
Advise the Council as required at a strategic cross service basis on any matter relating to income collection, operation and best practice. Contribute to the strategic planning and the overall management of the In...