Description About the Service The BCHW Advice Line, MARU and Early Help Hub provide the front door to children’s health, early help and safeguarding services. The integrated team includes professionals from Health, Social Care, Education, and Early Help, working together to ensure children and families receive the right support at the right time. You will be part of an enthusiastic and friendly team who are passionate about helping children and families. The roles require excellent skills in communication and building effective relationships with key partners. You will be flexible and be able to at times work under pressure and with competing timescales. You will receive good support and supervision. We are interested to hear from people who have experience in working in health, education or social care settings and have a good understanding of the challenges facing families in Cornwall. We want to hear from people who want to make a difference to children's experiences and help them access early and meaningful support that will make a difference to their lives. About the Role An exciting opportunity has arisen for a Contact Worker to join the Best Start, Community Health and Wellbeing Service (BCHW) Advice Line team within the Health Visiting and School Nursing service which is integrated with Children's Social Care. This frontline role provides a single point of contact for families, young people, professionals and partner agencies seeking advice and support responses for children and families in Cornwall. The post is varied and challenging, involving processing and coordinating telephone and electronic referrals and requests for support related to Health Visiting and School Nursing. Main Duties Contact workers are directed and supported to: Collate the information required to ensure that families are offered a service proportionate to need. Upload and manage information electronically. Ensure that all referrals, requests and enquiries for support/help receive the appropriate level of attention dependent on the information provided. Ensure that all requests and referrals are processed within time scales. Maintain high standards of care, confidentiality and information governance. Work collaboratively within an integrated multi-agency team. Provide signposting where appropriate. Support families and professionals to complete electronic requests for help This position will be subject to an enhanced criminal record disclosure check. Working Pattern: We have full and part time roles available. What You'll Need to Succeed: Experience in a client focused role Excellent communication skills, including telephone work Ability to maintain accurate electronic records Understanding of safeguarding children and data protection Ability to work under pressure and meet deadlines 4 GCSEs (A–C) including English, or equivalent Confident IT user Please read the role profile for the full details of this role attached below in this advert What you’ll get in return: Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: A competitive salary. A defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions A generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information: Cornwall Council is unable to offer visa sponsorship or transfer of exisiting sponsorship for this role. The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview If you would like to discuss this post, please contact: Jim Davidson Jim.Davidson@cornwall.gov.uk Application Process Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.