Customer Service Assistant
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
Key Requirements:
* Determined, enthusiastic, and able to work in a fast-paced environment
* Excellent customer service and communication skills, with a 'nothing is too much trouble' attitude
* Fully flexible, including evenings and weekends
* Approachable, helpful, organized, with strong attention to detail and a team-oriented mindset
About Tenpin Ltd:
Part of Ten Entertainment Group Plc (www.tegplc.co.uk), Tenpin Ltd is one of the UK's largest bowling operators with 40 entertainment centres across the UK. Recognized as a 'Best Workplace' by Great Places to Work® in 2017 and holding the GOLD standard Investors in People accreditation, we prioritize our employees' happiness and development. Our sites feature licensed food bars, American pool, state-of-the-art arcades, Sector 7 laser combat arenas, and Pingo's soft play areas.
Benefits:
* Tenpin Treats – Retailer discounts, Smart Tech, and Best Doctors
* Free bowling for family and friends
* Free food when working 6+ hours
* Enhanced maternity, paternity, and adoption leave
* Medicash
* Employee Assistance Programme and free counselling
* Life assurance (2x annual salary)
* Long Service Awards
* Recommend a Friend Scheme
* On the Spot Rewards
Career Development:
We value great people and offer opportunities for advancement. Many managers started as team members, and we are committed to your growth within the company.
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