Job Title: Customer Service Administrator Location: Bidford-on-Avon (must drive due to location) Salary: £23,500 – £25,000 Hours: Full-Time, Permanent, Monday to Friday, 9am-5pm We’re looking for a proactive, friendly, and confident Customer Service Administrator to join a busy team based in Bidford-on-Avon. This role is ideal for someone who enjoys building customer relationships and thrives in a fast-paced, varied environment. You’ll be the first point of contact for customers and play a key role in delivering a high standard of service over the phone and via email. Key Responsibilities: - Deliver exceptional customer service to new and existing clients via telephone and email - Maintain clear and accurate customer records using internal systems - Make outbound follow-up and prospecting calls to support ongoing business growth - Support administrative tasks including document handling, filing, and data entry - Help resolve customer queries efficiently to maintain excellent client satisfaction - Assist with internal marketing and business development campaigns - Collaborate with the wider team to implement both short- and long-term project goals What We’re Looking For: - Previous experience in a customer service or telephone-based role - Strong administration skills and high attention to detail - Comfortable managing multiple tasks in a busy environment - A positive, team-focused attitude with the ability to work independently - Must have a full UK driving licence and own transport (due to location) - Background or interest in the beauty industry is a plus but not essential If you're someone who takes pride in delivering great customer experiences and wants to join a supportive, professional team, we’d love to hear from you.