Senior User Researcher - Local Government / Public Sector
Contract: 12 months
Locationb> London (2 days on-site per week)
IR35: Inside IR35
Experience required: Local Government / Council experience (essential)
A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making.
This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public services operate at a local level.
What You'll Do
* Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users
* Plan, design and conduct research using both qualitative and quantitative methods
* Run research activities end-to-end: designing, recruiting, conducting sessions, analysing data and presenting insights
* Translate findings into clear, actionable insights that influence product, service and strategic decisions
* Collaborate closely with multidisciplinary teams including product managers, designers, policy specialists and developers
* Engage and involve stakeholders across local and central government throughout the research process
* Advocate for evidence-based decision-making and promote user-centred approaches
* Seek out new research opportunities and innovative methods to improve how services are understood and designed
Who You Are
* Have extensive experience working within local government or council environments
* Are highly skilled in a wide range of research methods - from ethnography and diary studies to quantitative research and statistical analysis
* Can balance research rigour with practicality, understanding when to prioritise speed vs depth
* Have strong analytical skills and can extract meaningful insights from complex datasets
* Understand the social, policy and technological context of public-facing services
* Can translate research into real impact, influencing products, services and strategy
* Are confident engaging senior stakeholders and communicating insights in compelling, creative ways
* Have experience working within multidisciplinary teams in digital delivery environments
This is an excellent opportunity to drive meaningful change in public services and help shape digital>Candidates must have Local Government/Council experience to be considered.
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