Role Description
This is an on-site, full-time role for a Customer Experience Executive based in Milton Keynes.
Location
Milton Keynes (Office-based)
Employment Type
Full-time / Part-time / Intern
About SUNHOME
SUNHOME is a global renewable energy technology company helping homeowners reduce energy bills and achieve greater energy independence through smart residential energy solutions. Trusted by more than 510,000 homeowners worldwide, SUNHOME provides integrated solutions, including solar PV systems, battery storage, EV charging, heat pumps, smart energy management, and installation services. As we continue to expand across the UK, we are looking for motivated individuals to join our Customer Engagement Team in Milton Keynes.
Role Overview
As a Customer Engagement Executive, you will be the first point of contact for homeowners who have expressed interest in renewable energy solutions. Your primary responsibility is to engage with prospective customers, understand their needs, qualify opportunities, and schedule appointments for our Energy Consultants. This role is ideal for candidates who enjoy speaking with people, have strong communication skills, and are looking to develop a career within the renewable energy sector.
Key Responsibilities
* Contact inbound and outbound leads via telephone, email, and the messaging channel
* Introduce SUNHOME products and services to prospective customers
* Qualify customer requirements and eligibility
* Schedule appointments for Energy Consultants
* Confirm and manage appointment attendance
* Maintain accurate records within the company CRM system
* Follow up with customers who require additional information
* Support marketing campaigns and lead nurturing activities
* Deliver an excellent customer experience throughout the engagement process
Requirements
Essential
* Excellent spoken and written English
* Strong interpersonal and communication skills
* Confident and professional telephone manner
* Positive attitude and willingness to learn
* Good organisational and administrative skills
* Comfortable using Microsoft Office and CRM systems
Preferred
* Previous customer service, telesales, call centre or appointment-setting experience
* Experience working with CRM systems
* Interest in renewable energy or sustainability
* Full training will be provided.
Performance Indicators (KPIs)
* 80–120 outbound calls per day
* 15–25 meaningful customer conversations per day
* 4–8 qualified appointments booked per day
* 70%+ appointment attendance rate
* 20%+ appointment-to-sale conversion rate
* 95%+ CRM data accuracy and compliance
* 90%+ customer satisfaction score
Performance bonuses may be available based on achievement of agreed KPIs.
Working Arrangement
* Office-based role located in Milton Keynes
* Monday to Friday
* Attendance at the office is required during scheduled working hours
What We Offer
* Competitive salary
* Performance-based bonus scheme
* Full product and industry training
* Career progression opportunities within a fast-growing renewable energy business
* Supportive and collaborative working environment
* Opportunity to contribute to the UK's energy transition
SUNHOME is committed to creating an inclusive workplace and welcomes applications from candidates of all backgrounds and experiences.
#J-18808-Ljbffr