Honeycomb is thrilled to be working in partnership with a well-established financial services organisation to recruit for several Customer Support Administrators on a permanent basis. These roles will be based in Belfast, with the potential for hybrid working after an initial training period. The Role: As a Customer Support Administrator, you'll be key in supporting the wider customer service and operations function. Day-to-day responsibilities will include: The Role Managing inbound and outbound calls regarding customer payment difficulties. Recording information clearly and accurately. Assisting with setting up payment plans based on individual circumstances. Escalating complex or vulnerable cases to senior team members. Working with internal teams to ensure customer accounts are managed fairly and efficiently. The Person: Essential Criteria: Strong IT skills, with the ability to navigate multiple systems. Minimum of 6 GCSEs including English and Maths. Previous experience in customer service or administrative roles. Confident in communicating with customers and third parties via phone and email. Excellent attention to detail and organisational skills. Ability to work independently and as part of a team in a busy environment. A proactive and positive attitude. Desirable Criteria: Experience within financial services, banking, or mortgage administration. Familiarity with managing large volumes of customer data and documentation. Understanding of regulatory processes and compliance standards. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on. If you have a disability, please get in touch to discuss your needs. Honeycomb is committed to providing equality of opportunity to all applicants. Please note that due to the high volume of applications, only candidates who meet the essential criteria may be contacted. We appreciate your understanding Skills: Customer Service Adminstration Arreas Customer Support Banking Belfast