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Insurance & Intervention Handler, United Kingdom
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Views:
4
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Job Title: Insurance & Intervention Handler
Reports to: Insurance Manager
About Us
Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping private hire drivers achieve vehicle ownership, our mission is to bring loved ones home safely. Based in London, we are expanding to provide affordable, sustainable vehicle ownership solutions across the UK.
Since starting with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric vehicles on ride-hailing platforms like Uber and Bolt, supporting over 20,000 drivers in achieving financial independence and leading the transition to greener transportation.
Joining Otto Car means becoming part of a fast-paced, values-driven scaleup, contributing to our growth and success as we expand within the UK.
About the role
As an Insurance & Intervention Handler, you will manage and optimize our motor insurance portfolio, helping to protect the business and support growth. Your responsibilities include ensuring accurate policy coverage and resolving third-party claims, positioning you at the core of our Insurance Function.
Reporting to the Insurance Manager, you will collaborate with insurers and internal teams to keep policies compliant, efficient, and aligned with daily operations. Your tasks include reconciling declarations, investigating policy breaches, and improving claims processes. This role requires a detail-oriented, proactive individual comfortable with complex insurance issues.
We seek a highly organized, solutions-focused professional with a strong understanding of motor insurance and operational excellence. If you are driven to help others, streamline processes, and impact business costs positively, we want to hear from you.
What you’ll be doing
Third Party Intervention Responsibilities:
* Manage third-party claims where Otto Car is at fault, coordinating with affected parties and communicating our offerings.
* Arrange vehicle collections, courtesy cars, and repairs through our internal network, including logistics.
* Approve repair quotes, verify invoices, and update third parties on repair status.
* Ensure smooth post-repair handovers, including courtesy vehicle collection and customer satisfaction confirmation.
Insurance Responsibilities:
* Manage vehicle and driver additions/removals across policies, ensuring accurate coverage aligned with operations.
* Review and approve monthly declarations, maintain accurate reports, and handle queries via the shared inbox.
* Identify and address policy breaches, implementing mitigation measures.
* Keep organized records of all insurance transactions and communications for compliance and audits.
What we’re looking for
* 2-3 years experience in automotive insurance administration
* Strong understanding of motor insurance policies and compliance
* Excellent organizational skills with attention to detail
* Effective communication skills with insurers, legal teams, and stakeholders
* Proactive problem-solving ability and sound judgment
* Proficiency in Microsoft Office, especially Excel and Outlook
* Ability to manage multiple priorities in a fast-paced environment
Why Join Us?
At Otto Car, we combine purpose with ambition. Join a diverse team united by a shared mission. As a bootstrap business, we foster innovation and meaningful impact—within our team and for our customers. Play a key role in shaping the future of mobility in the UK with a values-driven, fast-growing company that invests in its people.
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