My client, a well-respected automotive dealer group, is looking for an eCommerce Customer Service Advisor with a passion for providing excellent service to the parts ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will work closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering local online markets.
Role & Responsibilities:
1. Deliver outstanding customer service by answering customer queries primarily via email, live chat (tbc), and telephone.
2. Resolve customer queries received through eBay, Amazon, and ecommerce Webshop.
3. Handle returns, exchanges, and discrepancies promptly.
4. Communicate with couriers regarding outbound, lost, or damaged shipments.
5. Coordinate orders on internal/external systems.
6. Collaborate with external ecommerce partners.
Additional Benefits:
Alongside a competitive salary, the right candidate will enjoy:
* 33 days annual leave (including bank holidays) plus an annual leave purchase & sale scheme.
* Pension scheme & life assurance.
* Vehicle purchase scheme.
* Discounts on service, bodyshop, and parts.
* One day annually to volunteer for a charity of your choice.
* Cycle-to-work purchase scheme.
* Access to Perks at Work discount website.
Required Attributes:
* Proficiency with Microsoft Outlook and Excel; experience with Zendesk, eBay, and Amazon Seller Central is desirable.
* Excellent customer service skills and attention to detail.
* Ability to prioritize, multitask, and respond quickly to urgent inquiries.
* Effective communication with internal departments.
* Professional email and telephone manner.
* Confidence in engaging with a wide range of customers.
* Interest or knowledge of vehicle parts is preferred.
* Technical experience with e-commerce platforms is a plus.
We offer structured training, development opportunities, job security, and potential career progression. If you're interested, please apply today.
To find out more or to apply, contact info@therecruitmentsolution.co.uk or call 0208 133 6158. You can also message or WhatsApp Steve directly at 07548 868290.
We have numerous Motor Trade jobs available, including Service Manager, Sales Executive, Technicians, Parts Advisor, and many more across South East London, Essex, and major dealerships such as Mercedes, BMW, Audi, and others.
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