Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who We Are
You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Role
As one of the Spa & Store Trainee Managers, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Your role also involves supporting the store manager in building connections within the local community, with other businesses and charity organisations, and contributing to the overall growth of the business.
Contract Hours
32 hours per week (6‑day availability required).
Key Responsibilities
* Work closely with the store and spa manager to bring exciting ideas to life, build an exemplary in‑store team, and support the store’s top‑box goals.
* Assist in nurturing a customer‑centric team by providing constructive feedback, observing leadership, and delegating effectively.
* Help manage store finances by assisting in setting annual budgets, driving sales, and controlling staffing levels and stock to meet customer needs.
* Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management.
* Develop relationships within the local community to enhance customer experience.
* Actively engage in personal development through training opportunities and collaboration across the Lush network.
* Take ownership of projects to bring positive changes and add your unique touch to help the store thrive and grow.
Skills, Knowledge and Expertise
* Customer Service: Genuine passion for delivering exceptional customer service and leading by example.
* Management Skills: Ability to navigate difficult conversations, set and manage expectations, and support the management team.
* Teamwork: Consistently leading by example, working with the team to achieve top‑box goals, and maintaining a positive, supportive work environment.
* Communication: Strong verbal communication skills to share business messages throughout the store.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Discretionary and profit‑based bonus
* Pension scheme
* Day off for weekday birthdays
* Cycle to work scheme
* Employee assistance programme
* Six months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender‑affirming care
About Lush
Lush was established in 1995 in Poole, Dorset, and has been driven by innovation and ethics. Creators of pioneering beauty products such as bath bombs and solid shampoo bars, we put emphasis on fresh, organic ingredients, fight against animal testing, and combat over‑packaging by developing products that can be sold naked to the customer without any packaging. Lush operates in 52 countries with 928 global shops and is 10% employee‑owned since 2017.
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