Job Title
Field Service Engineer
Location
Hertfordshire & North London
Salary
£32,500 – £36,500
Job Purpose
To service, maintain and fault find on vehicle wash machines in line with the service agreements, within your agreed geographical limit.
Responsibilities
* Field Service engineers are responsible for servicing and maintenance of the company's full range of vehicle wash machines. This will include attending to all breakdowns, fault‑finding, and repairing both mechanical and electrical faults.
* Carry out chemical top‑up on the machines as instructed and complete the appropriate paperwork.
Knowledge / Skills / Experience
Essential
* Full valid driving licence applicable to the UK
* To have an understanding of mechanical plant operation and electrical systems and to demonstrate this through work experience.
* Have good interpersonal skills to communicate with both customers and internal staff.
* Be able to work on your own initiative and ability to work to a high standard of work.
* Demonstrate that you have a good understanding of meeting customer needs and experience of being the face of the company.
* Experience in using different customer portals for logging in/out of jobs with the use of a tablet device.
Desirable
* Formal qualification in mechanical and electrical engineering
* Experience within the car wash industry.
* Experience with 3‑phase.
Package
* Basic starting annual salary of £32,500 rising to £36,500 after 6 month probation period
* Working hours Monday to Friday – base of 9hrs per day (45 hrs pw) Home to Home
* Working 1 in 4 weekends – base of 8hrs on a Saturday and 8hrs on a Sunday
* Paid from home to home
* Approved overtime paid during the week as 1.75
* Approved overtime paid on Saturdays at 1.75 over and above 8 hours once core hours have been achieved
* Approved overtime paid on Sundays at 1.75 over and above 8 hours once core hours have been achieved
* 3 Monthly individual performance bonus targets to hit PPM and machine availability as part of the bonus scheme.
* Annual company performance bonus entitlement after probation period completed and on weekend rota.
* Company van that can be used for private use (HMRC taxation will apply)
* Holiday scheme of 22 days rising to 25 days per annum plus an 8‑day allowance in respect of public and bank holidays.
* Health cash plan and shopping portal discount scheme (HMRC taxation will apply)
* Workplace pension scheme – statutory rules apply
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