We’re looking for a UX Writer to join our UX Writing and Content Design organisation in the Trips department. We are a close‑knit community of more than 70 writers collaborating on product design, development and data analysis. You’ll work in the Ground Transport division, helping to deliver connected travel opportunities that provide the best value and experience for our customers. From car rentals to private transfers, you’ll create products used by millions of travellers and partners worldwide across web and app platforms.
You’ll partner directly with highly iterative product teams in our Manchester office while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers. You will report to the UX Writing Manager for your area, who will support your growth and development. UX writers at Booking.com write clear, concise, user‑focused messaging. You need to be an excellent communicator and collaborator in a dynamic, diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you’ll work closely with Product, Marketing, Brand and Legal peers and stakeholders to deliver at velocity and scale.
Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes.
Key Job Responsibilities and Duties
* Write in a clear and concise way across online channels, platforms and end‑to‑end experiences to impact key business metrics.
* Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences.
* Use qualitative and quantitative data, as well as key business metrics, to measure the impact of your work and transform those insights into new iterations.
* Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines.
* Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing.
Qualifications
* You have at least 1 year of hands‑on writing experience in a UX writing, online, e‑commerce or similar capacity.
* You have a native level fluency in English.
* You have a portfolio that demonstrates your writing and creative problem‑solving skills.
* You’re a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences.
* You write copy that is intuitive, future‑proof and scalable.
* You are technically savvy and have a foundational understanding of how to derive data and insights from quantitative and qualitative research.
* You have a can‑do attitude and work well in a team.
* You are self‑driven and take ownership of your learning and ideas to solve challenging problems in an evolving environment.
* You thrive on feedback, responding with creative thinking and iterations.
* You enjoy working with people of diverse backgrounds, cultures and disciplines.
* You’re a strong communicator with an eye for detail.
* You are able to prioritise multiple projects and a range of stakeholders with minimal guidance.
Benefits
* Annual paid time off and a generous paid leave scheme, including parent, grandparent, bereavement and care leave.
* Hybrid working, including flexible arrangements and up to 20 days per year working from abroad.
* Industry‑leading product discounts, up to £1,400 per year, including automatic Genius Level 3 status and Booking.com wallet credit.
Equality and Inclusion
Booking.com is proud to be an equal‑opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. We ensure colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
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