About the Role
Our customer in the Defence sector is seeking a highly skilled PLM Toolset Support Specialist to join the Engineering Design Capabilities Team. This role is critical in supporting the implementation, training, and optimisation of the Product Lifecycle Management (PLM) toolset, with a focus on Windchill .
You will act as the first point of contact for user queries, provide expert-level support, and contribute to the successful rollout and adoption of PLM tools across engineering communities.
Key Responsibilities
* Provide expert-level support for the PLM toolset within the Engineering Design Capabilities Team.
* Act as first-line support for Windchill user queries, ensuring timely and effective resolution.
* Develop training materials and user support documentation for tool implementation.
* Deliver training sessions and one-on-one coaching during pilot phases and broader rollouts.
* Assist in process creation and updates related to PLM tool implementation.
* Conduct training needs analysis across engineering communities at group level.
* Provide technical support for verification and validation activities to ensure PLM tools meet business requirements.
* Support User Acceptance Testing (UAT) in integration environments to validate workflows.
* Assist with data organisation requests and manage user roles and permissions.
* Offer advisory support on data organisation execution.
* Troubleshoot Windchill-related issues in line with KPIs and service level agreements.
* Monitor and report on system performance issues .
* Maintain and update PLM support documentation and user guides.
* Apply deep knowledge of PDM and PLM systems, their capabilities, and best practices.
Requirements
Required Skills and Experience
* British Nationality and current SC Clearance (mandatory).
* Proven experience supporting PLM/PDM systems, particularly Windchill .
* Strong understanding of engineering processes and lifecycle management.
* Experience in training delivery, both in group settings and one-on-one.
* Excellent problem-solving and troubleshooting skills.
* Ability to work collaboratively across teams and communicate technical concepts clearly.
* Familiarity with UAT processes, data management, and role-based access control.
Desirable
* Experience in the Defence sector or other high-security environments.
* Knowledge of PLM integration with other enterprise systems.