Role: Senior Data Engineer
Background:
Leveraging data analytics to provide insights and recommendations to drive strategic decision-making collaborating with cross-functional teams, including Finance, Accounting, Operations, HR, and others to deliver accurate and timely financial reporting, dashboards, analytics, and data-driven insights.
Key Accountabilities
A Senior Data Engineer (Production Support) will be responsible for monitoring, maintaining, and supporting ETL processes, data pipelines, and data warehouse environments. The ideal candidate should have strong troubleshooting skills, hands-on experience with ETL tools, and the ability to quickly resolve production issues to ensure data availability, accuracy, and reliability.
* Monitor and support daily ETL processes, data pipelines, and batch jobs to ensure timely and accurate data delivery.
* Troubleshoot and resolve production issues, job failures, and performance bottlenecks across ETL and data warehouse systems.
* Work Closely with Data platform team to resolve data load issues.
* Perform root cause analysis of recurring issues and implement permanent fixes.
* Collaborate with development teams to transition projects smoothly into production and ensure operational readiness.
* Implement and maintain monitoring, alerting, and logging solutions for proactive issue detection.
* Ensure data quality, consistency, and availability through ongoing validation and health checks.
* Apply best practices for production support, including incident management, change management, and problem management.
* Work closely with business users, data analysts, and other stakeholders to resolve data-related queries.
* Document runbooks, support procedures, and knowledge base articles to streamline production operations.
* Continuously optimize processes for reliability, performance, and scalability in production environments.
* Ensure compliance with data security, access controls, and audit requirements in production systems.
Day-to-Day Tasks - Senior Data Engineer (Production Support)
Production Support:
* Check system dashboards, logs, and alerts for failures or anomalies.
* Verify data quality and integrity checks (row counts, duplicates, missing data, schema changes).
* Review ETL/ELT job runs, data pipeline executions, and batch processes.
* Validate data loads into staging, warehouse, and downstream systems for critical tables.
* Monitor real-time and scheduled jobs to ensure SLAs are met.
* Investigate and resolve production issues (job failures, data inconsistencies, performance delays).
* Collaborate with business users to resolve data access or reporting issues.
* Coordinate with development/engineering teams for fixes, hot patches, or re-runs of failed jobs.
* Track and document incidents, resolutions, and preventive measures in ticketing systems (e.g., ServiceNow, Jira).
* Participate in daily/weekly operations meetings to report status and highlight issues.
* Handover critical ongoing issues to on-call/offshore support (if applicable).
Minor Works/ Maintenance:
* Enhance Existing models with addition of fields as per the requirements.
* Help with Deployments and initial loads during Go-live.
* Perform root cause analysis for recurring or high-severity incidents.
Proactive/Preventive Work:
* Fine-tune ETL workflows and SQL queries to improve performance.
* Implement monitoring scripts and automation to reduce manual intervention.
* Restructure the Load plans to improve effeciency.
* Review security and access controls to ensure compliance.
* Update documentation (runbooks, troubleshooting guides, SOPs) for operational continuity.
Skills and Capability requirements:
* 6+ years of experience with ETL, data pipelines, and data warehouse production environments.
* Strong expertise in troubleshooting ETL/ELT processes using tools such as Matillion, Informatica, ODI, or SSIS.
* Experience in cloud-based data platforms like Snowflake.
* Proven ability to analyze job failures, perform root cause analysis, and implement permanent fixes.
* Hands-on experience with monitoring, alerting, and logging tools.
* Familiarity with incidents, problem, and change management processes in ITIL-based environments.
* Strong SQL programming and debugging skills with relational and cloud databases.
* Experience with traditional and non-traditional forms of analytical data design (Kimbal, Inmon etc)
* Excellent communication skills to interact with business users, analysts, and cross-functional technical teams.
Nice to Have
* Domain knowledge in the area of finance data is preferred.
* Experience with SAP Systems and Databases
* Knowledge of data visualization tools, such as PowerBI or Tableau