Job Description
Job Specification – Retail Support (Full-Time, Temporary Cover Urgently Needed)
Hours: 40 hours per weekSchedule: Saturdays + 4 weekdays (between 09:00–20:00)Location: Gloucester(Flexibility on hours and days can be considered.)
Role Overview
This role provides day-to-day support within a small retail store, contributing to smooth operations, excellent customer service, and the delivery of key commercial goals.
Key Responsibilities
Sales & Business Performance
* Help achieve store sales and profitability targets.
* Monitor KPIs to identify opportunities and risks, proposing and supporting appropriate actions.
Operational Excellence
* Ensure consistent execution of store processes, procedures, and presentation standards.
* Complete required Health & Safety tasks and maintain a safe working environment.
* Ensure store systems and operations run smoothly, escalating issues when required.
* Manage time effectively to meet operational deadlines and compliance standards.
* Be a key holder to either Open or Close Operation
Customer Experience
* Contribute to a customer-focused environment that consistently delivers excellent service.
* Support the implementation of in-store marketing and visual merchandising standards.
* Proactively seek to understand customer needs and exceed expectations.
Team Support & Culture
* Help communicate store goals and contribute to a positive, collaborative working environment.
* Support team development through coaching, feedback, and sharing best practice.
* Participate in recruitment and onboarding of new team members.
* Assist in managing performance issues in partnership with management.
* Maintain clear communication with all stakeholders.
Experience & Skills
* Previous experience in a retail environment, ideally with some supervisory or team-leading exposure.
* Confident with numbers, analysis, and basic IT systems.
* Highly motivated, proactive, and results-driven.
* Strong interpersonal skills and the ability to build relationships at all levels.
* A positive, enthusiastic attitude and willingness to try new things.For immediate consideration - please apply now!