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Are you passionate about delivering excellent customer service? Are you committed to enhancing the student experience through high-quality accommodation support?
We are seeking an experienced and professional individual to join our Accommodation Services team, supporting students living on campus and at nominated sites at Penryn and Falmouth Campuses. This role is central to ensuring that students feel safe, comfortable, and supported in their residential environment.
You will be responsible for providing frontline support to students, addressing a range of accommodation-related queries and concerns. This includes responding to maintenance issues, assisting with student arrivals, helping students settle in, and offering empathetic pastoral care when needed. You’ll work closely with other teams to ensure a smooth and supportive residential experience.
This role requires you to be a friendly, approachable and professional presence on campus, acting as a point of contact for students and helping to resolve their accommodation concerns with empathy and efficiency.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
* Employer Pension Contribution up to 10%
* 26 days + 8 days bank holiday
* Life Assurance
* Subsidised Sports Centre Membership (Gym & Fitness Classes)
* Enhanced Maternity/Paternity Pay
* Cycle Scheme & Home & Tech Scheme
* Vivup Lifestyle Discounts
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
We are looking for someone with a strong commitment to delivering excellent customer service, particularly in a student-focused environment. You should have a positive attitude, strong communication skills, and the ability to respond sensitively and effectively to student needs.
The ideal candidate would have the following skills and experience:
* Strong interpersonal and communication skills
* Experience in customer service, preferably in a residential or accommodation setting
* Good problem-solving skills and the ability to remain calm under pressure
* An understanding of the challenges students face in residential life and a commitment to supporting their wellbeing
* Proficiency with Microsoft Office and strong administrative skills
* Ability to work independently as well as part of a collaborative team
* Good general level of fitness (due to the practical nature of some on-site tasks)
Experience in a similar accommodation services role is desirable but not essential, as full training will be provided.
We welcome and encourage applications from people of all backgrounds and lived experiences. Our team values diversity, and we are committed to creating an inclusive environment where everyone can thrive. If you share our passion for student support and want to make a positive impact, we would love to hear from you.
For full details of the skills and experience required, please see the job description above.
This position is offered on a permanent contract. The hours are 42.46 hours per week on a 4 on 4 off day shift pattern, 12 hours per shift, working 07.30 to 19.30. If you would like an informal discussion about the vacancy prior to applying, please email Shauna.Wilkinson@fxplus.ac.uk
The closing date for this position is Monday 14 July 2025.
Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.
It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
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