System Engineer
Location: Theale
Salary : £30-£32k pa
Division: Hague Software Solutions
Reports to: Software Development Manager
Hague is a highly successful, customer-focused organisation with offices across the UK and Australia. We work closely with businesses around the world providing unique print, software and IT solutions.
Hague has grown significantly over the years and is now one of the leading SME’s in the Yorkshire region. We now have a new opportunity for an experienced Software Developer to join the team.
Key Purpose of the Role:
Deploy and install company products in customer environments, onboard clients to company cloud services, and provide effective support by diagnosing and resolving issues. Guide customers to maximise product value, contribute to documentation and testing tasks, and support internal network and server infrastructure.
Key Responsibilities:
* Handle customer and reseller support requests, logging activities and resolutions in detail.
* Plan and execute installations and deployments with developers and customers.
* Conduct formal product and component testing, and maintain records of custom implementations.
* Provide guidance and technical advice to customers and resellers.
* Assist in the sales process through demos, implementation planning, and support.
* Stay current with infrastructure trends and Windows environment developments.
* Continuously develop skills and technical knowledge to enhance customer support.
* Comply with company policies on health & safety and information security.
* Foster strong working relationships within the Company and across the Hague Group.
Person Specification:
Essential Qualifications & Experience:
* Formal qualifications related to IT infrastructure and the Windows environment
* Proficiency in Windows and Microsoft Office Suite
* Knowledge of networking, internet technologies, and Windows/Active Directory management
* Experience in a technical support role
* Strong communication and interpersonal skills
Desirable:
* A Levels in STEM subjects, or BTEC/IT-related qualification
* Experience with SQL, relational databases, HTML, XML, or scripting languages
* Good writing and presentation abilities
Personal Attributes:
* Detail-oriented, motivated to deliver high standards
* Calm and confident under pressure
* Eagerness to learn new skills
* Strong initiative, organisation, and workload management
* Flexible, collaborative, and security-conscious
Other Requirements:
* Must hold a current UK driving licence
* Will be required to undergo periodic Basic DBS checks
If you believe that you are a good match for this role then we would love to hear from you, so don’t delay in submitting your application.
INDLS