Job Description
Laindon Medical Group is a busy and patient‑focused GP practice committed to delivering high‑quality care. Our mission is to offer the highest standards of care, listen to our patients' views and needs, and ensure all staff are trained and supported to contribute to the smooth and safe running of the practice. We are looking for an experienced and motivated Medical Secretary to join our multidisciplinary team.
Role Overview
You will be responsible for providing a wide range of secretarial and administrative duties, including PA support to Practice Partners and GPs, and administrative support to the wider multidisciplinary team. This includes the timely processing of clinical information (both electronic and hard copy) and liaising with internal and external services such as secondary care and community providers using the Electronic Referral Service (ERS).
Key Responsibilities
* Typing clinical letters, reports and associated documentation
* Processing referrals efficiently via ERS
* Liaising with hospitals, community services and other agencies
* Managing enquiries in an effective and professional manner
* Maintaining accurate referrals and patient records
* Scanning and attaching documents to patient healthcare records
* Inputting data and read coding on SystmOne
* Processing SARs, insurance reports, solicitors letters and DVLA forms
* Answering incoming phone calls and handling requests appropriately
* Supporting clinicians and Practice Partners with administrative and PA duties
* Producing meeting agendas and minutes when required
* Supporting reception and providing cover when needed
* Participating in audits and practice searches as requested
* Maintaining a clean and organised working area
Essential Skills & Experience
* Previous experience as a Medical Secretary (primary care desirable)
* Confident user of SystmOne
* Knowledge of medical terminology
* Excellent typing, IT and organisational skills
* Ability to work independently and as part of a team
* High level of accuracy and attention to detail
* Understanding of confidentiality and data protection
Our Values
* Equality, Diversity and Inclusion
* Maintaining a safe and healthy working environment
* Protecting patient confidentiality
* Continuous quality improvement
* Collaborative teamwork and professional conduct
Training & Development
You will receive a full induction and ongoing training. We actively encourage learning and development to support career progression and service improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contact for Questions
Bethany Stiles
practicemanager.f81108@nhs.net
01268 209 363
Job Details
Salary: £12.71 per hour
Contract: Permanent
Working pattern: Full‑time, flexible working
Location: Laindon High Road, Basildon, Essex, SS15 5TR, United Kingdom
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