Job Description
CRM Manager - CambridgeCirca:Salary - Salary Plan, 55,323.00 GBP AnnualThe Royal Society of Chemistry seeks an experienced, strategic CRM Manager to join our Customer Team on an 18-month fixed term contract. This role focuses on Salesforce management and will position you as the strategic architect of our customer relationship approach. You\\\'ll lead a small team dedicated to building strong global customer relationships, enhancing operational efficiency, and supporting business growth across all our operating regions.You will own the complete vision, strategy and roadmap for RSC\\\'s customer relationship management, with particular emphasis on optimizing our Salesforce platform to ensure effective customer engagement.
Working with cross-functional stakeholders, you\\\'ll define excellence in customer relationship management and provide necessary training on best practices. Your strategies will prioritize relationship building and accountability at every customer touchpoint, with the goal of creating value through understanding customer needs, developing trust, and delivering exceptional service.We\\\'re looking for a visionary CRM professional with Salesforce expertise who can transform our customer engagement approach and strengthen connections with our worldwide audience.Key requirements:Proven experience of CRM best practice and trends, primari...