Championing and maintaining a culture of customer excellence; ensuring that the expectations and requirements of all customers are delivered upon.
Managing customer facilities and being able to confidently offer available resources tailored to customer needs.
Taking an interest in brand awareness and changes affecting the marketplace and industry.
Preparing for scheduled customer appointments appropriately, liaising with relevant departments.
Handing over customers to the appropriate person in a polite, personalized, and professional manner, passing on relevant information to ensure a smooth transition.
Engaging with sales and aftersales departments to develop professional relationships, ensuring up-to-date knowledge and a 'one business' approach.
Previous relevant experience would be advantageous.
Customer-facing experience required.
About Us
The Vindis Group is seeking a Showroom Host (Full time/Part time) to join its team. As part of approximately 700 team members, you'll demonstrate behaviors essential to our success. We are passionate about our heritage, future, loyal customers, and employees. We value high standards, engaging openly and transparently with our employees and customers. Our staff embody personal discipline and energy, motivated to achieve success.
Customer Obsession is core to our ethos. You will understand and demonstrate how to embrace internal & external customer service excellence, applying this knowledge consistently, whether individually or supporting a team.
We offer a supportive environment with opportunities for leadership development, including three IMI-accredited programs, a dedicated training center, and access to the Volkswagen Group UK's National Learning Centre.
Benefits
* Drive Our Brand - Employee Car Scheme with no deposit after qualifying.
* Family First - Enhanced Parental Leave.
* Celebrate You - Paid Birthday Leave.
* Stay Healthy - Enhanced Sick Pay based on service length.
* Wellbeing - Access to online GP services, Employee Assistance Programme, retail discounts, legal and financial support.
* Peace Of Mind - Free life assurance policy.
* Exclusive Discounts - On parts, MOTs/Servicing, and vehicle purchases.
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