Job Summary
Devonshire Green & Hanover Medical Centre
https://www.devonshiregreenandhanover.co.uk/
We are looking for 2 Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. We have 2 roles available, role 1 is 20 hours a week and role 2 is 24 hours a week. The hours may be negotiable around our core surgery opening times which are 8.30am - 6.30pm (Mon, Tues, Wed & Fri) and 8.30am-1.30pm Thurs. Possible hours for role 1 are 8.30am-1.30pm Tuesday, 8.30am-6.30pm Wednesday and 8.30am- 1.30pm Thursday. For role 2 are 8.30am-6.30pm Monday, 1.30pm-6.30pm Tuesday, 8.30am-1.30pm Wednesday and 8.30am-12.30pm Thursday.
Experience in a Primary Care setting and knowledge of SystmOne would be a real advantage.
The team is made up of clinical and admin staff and we have a number of wrap around services. We are also active members of the Heeley Plus Primary Care Network.
We are an active training practice with a strong history of delivering post-graduate medical education and we are a research active practice.
This is an exciting opportunity to use your skills and knowledge to make a real difference to our patients and our Practice. Our patient demographic enables the staff to gain a greater understanding of the diverse health needs.
Main duties of the job
Key Duties and Tasks
* Preparing reception, waiting areas and consulting rooms for each surgery session
* Receiving and routing patients on arrival in a courteous, welcoming and efficient manner
* Directing patients through care navigation to the most appropriate person/service to help them.
* Answering the telephone promptly and courteously, dealing with general enquiries, explaining surgery procedures, making appointments and receiving prescription requests
* Responding to emails
* Registering new patients
* Scanning of letters, results and records
* Ensuring that the reception area is left tidy and ready for use by incoming colleagues and passing on information about any unresolved matters
* Ensuring that the premises are secure at the end of the day
* Giving support to clinical staff, as required, including occasionally acting as a chaperone in consultations
* Undertaking other reception and administrative duties as may be assigned from time to time.
About Us
This medical practice of four partners operates from two medical centres in central Sheffield:
* Devonshire Green Medical Centre, 126 Devonshire Street, Sheffield, S3
* Hanover Medical Centre, 100 William Street, Sheffield, S10
There are also two salaried GP's, three GP Registrars (trainee general practitioners), one Physicians Associate, two part-time Practice Nurses, one Health Care Assistant and a Patient Services team and administrative staff. In addition, other health care professionals visit each surgery on a part-time basis.
Approximately 9,300 registered patients are cared for by the practice, together with a large number of homeless patients. The practice aims to provide high quality care to its patients and has a particular commitment to offer a service for disadvantaged and vulnerable groups within the community.
There is good teamwork in the surgeries, with each person playing their part to ensure that the patients receive the service they need. Most of the team work at each of the two surgeries during a typical week.
Please visit our website for further information and to view our practice mission statement.
Candidates should apply by sending their CV with a covering letter to the Assistant Practice Manager Sarah Denton at or Practice Manager Deirdre Malesa .
Previous applicants need not apply and this is not a sponsored role for visa.
Provisional interview date is 28.08.2025
Details
Date posted
29 July 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2340-25-0005
Job locations
Devonshire Green Medical Centre
126 Devonshire Street
Sheffield
S3 7SF
100 William Street
Sheffield
S10 2EB
Job Description
Job responsibilities
Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.
Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.
Job Description
Job responsibilities
Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.
Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.
Person Specification
Qualifications
Essential
* GCSE grade A to C in English and Maths or the equivalent qualification.
Desirable
* Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.
Person Specification
Essential
* GCSE grade A to C in English and Maths or the equivalent qualification.
Desirable
* Experience of working in a GP Practice. Experience of using SystmOne or Emis Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Devonshire Green Medical Centre
Address
Devonshire Green Medical Centre
126 Devonshire Street
Sheffield
S3 7SF
Employer's website
https://www.devonshiregreenandhanover.co.uk/ (Opens in a new tab)
Employer details
Employer name
Devonshire Green Medical Centre
Address
Devonshire Green Medical Centre
126 Devonshire Street
Sheffield
S3 7SF
Employer's website
https://www.devonshiregreenandhanover.co.uk/ (Opens in a new tab)
LNKD1_UKTJ #J-18808-Ljbffr