CUSTOMER SERVICE ADVISOR .
Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry.
YOUR ROLE.
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
The main duties of the role include:
1. Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
2. Record customers details and requirements when handling an enquiry
3. Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
4. Provide customer estimates according to company policy on schedules, times and pricing
5. Make outbound calls to customers when ordered parts have arri...