As a brand new exciting venture for Acis group we are excited to offer an excellent opportunity for an energetic, organised and enthusiastic individual to join our brand new team at the Campus for Future living.
Your role is all about ensuring that the people of the community, staff and stakeholders have a positive experience. This role is varied and exciting, constantly seeking to enhance and improve the services offered. Having outstanding communication skills and an ability to connect with people are key to the success of this role.
As an Engagement and Experience Champion, a typical day might include:
1. Engaging the local community into the Campus through our café and wider community activities, workshops and projects.
2. You will coordinate and promote a programme of engagement events, initiatives and activities that enhance the community’s experience of the Campus – making sure we continue engaging and supporting more people every day
3. Lead on marketing and communications with support from our inhouse marketing team. You will plan social media campaigns, pull together community newsletters and update our digital notice boards. You will be responsible for making sure we share what activity is happening at the Campus and how people can get involved
4. Working closely with the Campus team to generate new memberships and income streams, actively seeking new and innovative ways to deliver out of the Campus.
5. Generating accurate quotes, clearly detailing all requirements from room hire to catering
6. You will act as a central point of contact for the people of the community and all members, ensuring that all visitors to the Campus have a great experience.
7. You will advocate for Campus visitors, ensuring that all staff understand the importance of the customer experience.
8. You will connect with the community, collating feedback to enhance the services delivered from Campus.
9. You will complete journey mapping, analysing the community and member experience and identifying ways to improve this.
10. You will review all feedback and provide both a proactive and reactive response to ensure visitor satisfaction.
11. Supporting with onsite conferencing facilities ensuring that members receive an exceptional experience
12. You will work with the marketing team to promote the Campus to the local community, businesses and wider organisations.
13. You will develop relationships and attend networking events with other partners and organisations to create a seamless and positive experience.
Some of the experience/skills we need to consider you:
14. You will have strong literacy skills with the ability to write clearly and effectively.
15. You will be able to communicate effectively with people from a variety of different backgrounds
16. You will have good IT skills and experience of using all Microsoft packages
17. A great event organiser, ensuring all activity is well promoted, organised and delivered smoothly
18. Experience of engaging with a wide range of service providers and community organisations
19. You will be open-minded, non-judgmental, inclusive, adaptable, and flexible.
20. An organised individual who can plan and monitor a varied busy workload.
21. You will have the ability to connect with people and bring different groups of people together facilitating collaboration.
22. You will have strong people skills, effortlessly building rapport and fostering positive relationships with others.
23. A flexible approach to work and the ability to meet challenges and adapt to change.
24. You will be self-motivated, resilient, with a drive and determination to achieve results.
What will make you stand out from the crowd:
25. Having a strong desire to work with your community to improve lives for the better.
26. Having experience of designing posters and leaflets would be great
27. Experience of using social media to communicate and promote activity would be beneficial
28. Having experience of working in community-based projects.
29. Having the ability to connect with people and promote the importance of the customer and the community throughout the Campus.
30. experience of engaging with a wide range of service providers and community organisations.
Being part of the Acis team, you’ll get:
31. Generous holiday entitlement – 25 days annual leave every year plus bank holidays (pro rata)
32. Pension contributions up to 4%
33. The opportunity to undertake professional training, funded by us.
34. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
35. Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
36. Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
37. Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
38. Long service awards for our loyal employees
39. Cycle to work scheme
40. Employee Assistance Programme to give you confidential advice and support, when you need it
41. Professional membership subscription to support your continuous professional development
42. Death in service benefit as part of our pension scheme
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need