Job Description
You will be leading the administration team to deliver high-quality pension services. You’ll manage workloads, support team development, ensure compliance, and maintain strong client relationships. You will also oversee day-to-day tasks and key projects.
Day-to-Day Responsibilities:
* Manage, mentor and motivate a team of pensions administrators. You will conduct regular performance reviews, identifying training needs, and support professional development.
* Monitoring and managing team workloads to ensure this aligns with team capacity and client priorities.
* You will be the key contact for clients and trustees, building strong relationships, and for scheme members, acting as a point of contact to address any concerns.
* You may also be involved in managing the delivery of project work annual pension increase exercises, as well as ad hoc projects such as GMP reconciliations/equalisation.
* Supporting the transition and implementation of new schemes into your team.
* Overseeing the accurate delivery of high-quality work by the team.
* Reviewing and presenting reports to Clients and Trustees and
* Reviewing calculations for members to ensure accuracy.
Key Skills Required:
* Experience managing or supporting a team within pensions administration
* Strong knowledge of Defined Benefit (DB) pensions - DC understanding would be desirable
* A client-focused mindset with excellent interpersonal skills
* Skilled in MS Excel, Word, and manual pension calculations
* Proven ability to manage competing priorities and meet SLAs
Benefits Include:
* 25 days holiday + option to buy up to 10 days
* Strong pension contribution
* Bonus
* Flexible Working - Hybrid
* PMI + many more!