Job Title: Accommodation Administrator
Location: Birmingham
Contract Type: Temp
Hours:30 hours per week, Monday to Friday
Hourly Rate / Salary: £12.60
Start Date: ASAP
About the Role
Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers.
You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme.
This is a vital frontline role with a strong customer service and operational focus — ideal for someone who thrives in a busy environment and enjoys variety in their day.
Key Responsibilities
Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person.
Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy.
Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation.
Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems.
Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution.
Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation.
Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards.
Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives.
About You
Essential:
Strong customer service and communication skills
Able to multitask and manage busy administrative processes efficiently
Proficient in Microsoft Office and housing/booking systems
Confident in liaising with tenants, contractors, and external stakeholders Desirable:
Experience in accommodation, hospitality, or property management
Familiarity with tenancy agreements and housing compliance
Basic financial admin knowledge (e.g. rent payments, invoicing)
Understanding of health & safety in residential settings Why Join Us?
Be part of a team making a real difference in the lives of essential key workers
Work in a supportive and collaborative environment
Develop your skills in property coordination, customer service, and housing management
Join an organisation that values wellbeing, inclusion, and professional growth Additional Info
No financial responsibility
No direct or indirect reports
Reporting to: Accommodation Manager