£39,788 + Excellent Benefits
2 days per week in the office & 3 days per week working from home
We're Growing! Join Paradigm as a Customer Resolution Officer
Were excited to announce that, due to continued growth across the business, weve signed off five new roles in our Customer Resolution Team! These positions are being offered on a 12-month FTC basis.
About the Role
Here at Paradigm, we are committed to delivering excellent services to our residents and are constantly striving to drive improvement. We pride ourselves on listening to them and taking their feedback seriously. We view each complaint as an opportunity to identify what went wrong, put things right and use this insight to drive service improvements.
We are looking for someone with excellent customer service skills and a flair for writing in a way that is professional, friendly and can cut through the jargon for our residents. You will need to apply your investigative skills and take ownership of a caseload of complaints to deliver a fair and objective solution. If you have a passion for helping customers, can problem solve, influence others and identify the lessons we can learn, you sound like the perfect fit!
This ...