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Proactive Personnel are currently looking for a Customer Care Coordinator for a well-established company at their site in Didsbury, This is a permanent full time role and the ideal candidate will have experience in a similar position.
Primary Objectives of the Job
* Processing all orders and prescriptions placed with the centre by post, telephone or in person.
* To provide an efficient and informed customer service.
* To maintain a friendly and helpful manner with personal callers.
* To actively promote and participate in the process of continuous improvement.
Main Tasks and Key Areas of Work
* To ensure all orders are keyed onto the computer correctly and in an efficient manner.
* To ensure that all telephone orders are dealt with efficiently.
* To ensure that customers orders are taken correctly, i.e. price, product number, quantity.
* To ensure all customers queries are handled to their satisfaction and in the best interest of the company.
* Pass on any information received from customers that requires further action.
* Advise customers of delivery dates, appointment times etc., as required.
* To assist in the upkeep of accurate nurses and patient files and databases.
* To print letters to GPs requesting repeat prescriptions/corrections.
* To pack and despatch any parcels being filled from the Centre.
* To unpack and record all deliveries of stock into the Centre.
* To maintain the Centre to a high standard of cleanliness.
* To liaise with nursing/advisory staff.
Essential Skills / Qualifications required
VDU operational skills.
Good telephone manner.
Good comprehensive product knowledge/clinical terminology.
Other Specific Requirements of the Post
To be of smart appearance.
Good time manager.
To provide cover for holidays and sickness periods as required.
Benefits for this role include:
* occupational health services
* employee assistance programme
* loyalty awards rewarding long service (10years+)
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