Months +
+Predominantly on site in Reading - some hybrid work
30- 35 ph
+Inside IR35
Role overview
You'll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region.
The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You'll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly.
We're looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude and wants to keep learning as technology evolves.
What you'll do
Provide professional, friendly IT support to end users, both onsite and remotely
Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email
Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
Perform IMAC activities such as new starter setups, desk moves, equipment swaps, and decommissioning
Support office IT operations, including meeting rooms, peripherals, and shared spaces
Assist with local and regional IT projects, from office changes to infrastructure refreshes
Ship / Send equipment via courier services as and when required
Contribute to documentation and knowledge articles to improve support quality and consistency
Provide remote hands support when required, including basic datacentre or comms-room tasks
Technology and tools
Windows and macOS endpoints
Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
Mobile device management tools such as Intune or Jamf
ServiceNow or comparable ITSM platforms
Basic networking concepts (TCP/IP, DNS, DHCP)
Backup and data protection solutions
Exposure to Azure or AWS is a plus
AI and automation mindset
You don't need to be an AI expert. We value curiosity and practical thinking. You should be interested in how AI tools can improve productivity, support workflows, and assist with troubleshooting using platforms such as Microsoft 365.
What we're looking for
Can Do / Can Learn" attitude
Strong customer service and communication skills
Calm, structured problem-solving under pressure
Good time management and prioritisation
Ability to work independently and as part of a team
Genuine interest in technology and continuous learning
Experience supporting users in an enterprise environment
Fluent English
Experience and background
Several years of experience in IT support or workplace technology
Experience in a global or multi-site organisation is an advantage
Familiarity with ITIL concepts is beneficial
Relevant degree or equivalent experience
If you'd like to discuss this IT support role in more detail, please send your updated CV to (url removed) and I will get in touch.