Your Company:An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally.Your Roles & Responsibilities:While in this role your duties could include but are not limited to:
1. Supporting application software, including ERP Solutions and other similar business applications
2. Providing customer service solutions to clients, whether this is general enquiries or practical resolutions
3. Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed
4. Escalating necessary issues beyond a 1st line capacity to more senior technicians where required
5. Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge
6. Interrogating problems and advising the dev...