Customer Experience Assistant
* Carlisle, Newcastle or Workington
* 36.25 hours per week (will consider job share)
* Permanent
* £24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Experience Assistant, based in Carlisle, Newcastle or Workington with a salary of £24,929 - £27,260 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Experience Team at CCHA.
As a Customer Experience Assistant, you’ll play a key role in our complaints process by logging Stage 1 & 2 Complaints, supporting complaint managers for the duration of the complaint and tracking any follow up actions to completion. You will also work with involved residents on our Residents Scrutiny Panel. Other tasks you would be involved in will include managing customer feedback from surveys, processing staff compliments and sending information to groups of residents as required.
We’re looking for candidates with skills and experience that includes experience of working in social housing, delivering great customer service and enjoys working with and meeting new people. An excellent communicator, the successful candidate will be determined to deliver service improvements for our residents.
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.
You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click “Apply Now” to complete our online application.
Closing date for applications: Sunday the 25th of January 2026
Interviews to be held: (Over Teams) Thursday 29th & Friday 30th of January 2026